We are committed to the protection of the privacy of personal information provided to us by our customers and their clients.
Our customers are almost always real estate agents who desire to use our services and subscribe to one or more of our Sites and Apps. The Sites and Apps are also often involved the collection of personal information from clients of our customers with their consent. See “Client Information” below. Our use of the term “customer information” does not include personal information collected by customers from their respective clients.
We limit the collection of personal and public information to what is required to accomplish our services.We may collect the following types of personal information about our customers through the Sites and Apps, including but not limited to:
We obtain the categories of information identified above directly from our customers. We will not collect additional categories of personal information from customers or use the personal information we collect about customers for materially different, unrelated, or incompatible purposes without providing notice to our customers.
We use customer personal information to:
In order to allow customers to use certain Services, we may be required to verify their identity. We may use customer information to verify a customer’s identity in the event a customer contacts us for assistance with the Sites, Apps, or Services.
We may use customer information to pre-fill form fields on the Sites and Apps for the convenience of our customers.
We will not, without a customer’s permission, sell, publish, or share personal information of such customer to third parties, except that by necessity we use third party service providers for data analysis and cloud computing Services in order to perform the services provided by our Sites and Apps. These service providers are not allowed to use such personal information for their marketing purposes. We will not, without the permission of a customer, sell, publish, or share a customer’s personal information to third parties for their marketing purposes. We do not share credit card information.
Our customers may opt-out of allowing us to use their personal information for our own marketing purposes, including opting-out of our providing a customer with information regarding our products and services that are not requested by the customer.
We reserve the right, however, in our sole discretion, to share or disclose customer personal information with law enforcement, government officials, and other third parties:
We may share customer personal information with other third parties with consent or instructions to do so.
Our customers are almost always real estate agents who desire to use our services and subscribe to one or more of our Sites and Apps. The Sites and Apps often involve the collection of personal information from clients of our customers. The clients and potential clients of our customers are not our customers. We refer to information received by our customers from their clients as “client information.”
We limit the collection of personal and public information of clients of our customers to what is required to accomplish our services. As a service provider and data processor serving at the instruction of our customers, we process the following types of personal information about the clients of our customers through the Sites and Apps, including but not limited to:
We obtain the categories of information identified above directly from our customers, from clients of our customers, from multiple listing services, and from publicly available government records. We will not collect additional categories of personal information or use the personal information we collect for materially different, unrelated, or incompatible purposes without providing notice to the affected client.
We also collect information regarding real estate ownership from multiple listing services and use that to provide our services. Multiple listing services have their own privacy and information collection practices and security measures.
We use client personal information to:
We will not, without permission, sell, publish, or share personal information of clients of customers to third parties, except that by necessity we use third party service providers for data analysis and cloud computing services in order to perform the services provided by our Apps. These service providers are not allowed to use such personal information for their marketing purposes.
We reserve the right, in our sole discretion, to share or disclose client personal information with law enforcement, government officials, and other third parties:
Customers may access and update much of the information they have submitted to us at any time via the Sites and Apps.
Customers may choose to delete their account for the services provided by our Apps at any time. We will delete customer and client information upon verified request pursuant to applicable law. Once we receive and confirm a verifiable request, we will delete (and direct our service providers to delete) personal information from our system, unless an exception applies under applicable law. For instance, we may deny a deletion request if retaining the information is necessary for us or our service provider(s) to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities, or to comply with a legal obligation.
We retain customer and client personal information as long as necessary to provide the Services each real estate agent customer has requested. Additionally, we may retain personal information to comply with law, prevent fraud, resolve disputes, trouble shoot problems, enforce our Terms of Service, and as permitted by applicable law.
We also collect and use publicly available information from government records regarding real estate.
We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
We take the security of personal information seriously. We use technical and administrative security measures such as but not limited to firewalls, encryption techniques, and authentication procedures, among others, to maintain the security of personal information. However, no complete assurance can be made against all cyber attacks and other security breaches. To safeguard against unauthorized access, customers are required to login to certain secure areas of our web Sites and Apps using a user name and a password. Both user name and password are encrypted when sent over the Internet.
We may aggregate information through cookies, or alphanumeric identifiers that we transfer to a computer's hard drive through the web browser. This allows us to collect and track information about users and users’ activities online at our websites over time and across third-party websites or online services including, but not limited to, a computer's network address and operating system, the Sites and Apps from which a user linked to our Sites and Apps, the time and date of the visit, how our offerings, programs, services are used and what offerings and services are used. We may also link this information with other personal information about users and may use this linked information. This helps us to recognize users, customize, or personalize user’s utilization of our Services and to store such information in between visits to our Sites and Apps. It also allows us to aggregate demographic and statistical data and compilations of information that may or may not include personal information and provide this information to our business partners, third party vendors, and service providers. By doing so, we hope to understand our customer’s needs and desires so that we can make new offerings to them or tailor existing offerings to fit their desires.
Our Sites, Apps, and Services are not intended for minors or not of a legal age to form a binding contract with us. We do not knowingly collect personal information from these individuals. If a minor (as defined bylaw) provides us with his/her personal information without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future communications with us.
To the extent the personal information contains personal data relating to an individual who resides in theCalifornia, we comply with the California Consumer Privacy Act of 2018 (CCPA) and we expect our customers to do so. A California resident may request a correction or deletion of the personal information we have in our possession, and we will do so upon receipt of a verified request. We will, in accordance withCCPA and upon verified request, permit a California resident access to the personal information we hold about him or her that has been collected over the past 12 months. If you are a California resident, once we receive and confirm your verifiable consumer request we will disclose to you:
To the extent the personal information contains personal data relating to an individual who resides in theCanada, each of our customers is responsible for compliance with the Personal Information Protection andElectronic Documents Act (PIPEDA). We require our customers to acknowledge that they may use personal information of Canadian residents only for the purposes for which it was collected, unless the individual client consents. Whenever we are notified that a client has withdrawn their consent and opted out, we will delete their personal information from our system. We do not collect, use, or disclose personal information without a client’s consent, except where required or allowed by law. We will, in accordance withPIPEDA and upon proof of entitlement and the presentation of proper identification, permit an individual access to the personal information that we have in our possession.
The General Data Protection Regulation (GDPR), effective May 25, 2018, creates consistent data protection rules across Europe. It applies to all companies that process personal data about individuals in the Europe and Switzerland, regardless of where the company is based.
Each of our customers is responsible for complying with all applicable privacy laws with respect to client personal information, including the GDPR.
As part of our Services, we operate as a data processor through our Sites and Apps on behalf of our customers. Where we act as a data processor on a customer’s behalf, we will rely on our customer's legal basis as data controller for our processing of this data. Where we act as a data processor on the behalf of any European customers, we will ensure that we comply with the specific requirements for data processors. We have updated our related terms of service to align with the GDPR. Where we appoint parties to act as data processor on our behalf, we will ensure that we have appropriate terms in place to comply with our requirements under the GDPR and to safeguard personal data.
123 Main Street, Ste. 201
Huntington Beach, CA 92648